Please Whitelist email@example.com to Ensure that You Don’t Miss a Single Issue of Your Publication.
We find that sometimes our email newsletters are mistakenly blocked by Internet Service Providers (ISPs) as “spam” or unsolicited and unwanted emails because they are sent to multiple recipients at the same time. Spam has become such a big problem that ISPs have put blocking and filtering systems in place to keep these messages out. But sometimes, they inadvertently block messages that you want or have elected to receive from trustworthy senders.
The format and subject matter of our emails sometimes cause them to be blocked or filtered out, and we believe this information is much too important for you to miss, especially with today’s volatile markets.
One way to prevent this is to “whitelist” us with your ISP by adding firstname.lastname@example.org to your email address book and Safe List. Here are instructions to do so for some of the most popular ISPs. If yours is not among them, please check with your ISP to ensure that they understand that you requested and subscribed to these emails and you want to receive them.
Find instructions for your ISP or software by clicking on your email provider:
To ensure that your issues are delivered to your Yahoo Inbox (not the Bulk Mail folder), you can instruct Yahoo to filter it to your Inbox. Here’s how:
- Open your Yahoo mailbox.
- Click Mail Options.
- Click Filters.
- Next, click Add Filter.
- In the top row, labeled From header:, make sure contains is selected in the pull-down menu.
- Click in the text box next to that pull-down menu, then enter email@example.com At the bottom, where it says Move the message to:, select Inbox from the pull-down menu.
- Click the Add Filter button again.
If you are using Hotmail, you can ensure that your issues are delivered to your Inbox by adding firstname.lastname@example.org to your Safe List. Here’s how:
- Click the Options tab.
- Select Safe List. (It’s under the heading Mail Handling.)
- In the space provided, enter email@example.com.
- Click Add.
- When you see the address you entered in the Safe List box, click OK.
If you’re using AOL, you can ensure that your issues are delivered to your Inbox by setting your Mail Controls. Here’s how:
- Go to Keyword Mail Controls.
- Select the screen name we’re sending your issues to.
- Click Customize Mail Controls For This Screen Name.
For AOL version 9.0: You need to add our sending address to your “People I Know” list. Here’s how:
Open your latest email from us.
Click the Add Address button (over on the right) to add to your “People I Know” list.
For AOL version 8.0: Select Allow email from all AOL members, email addresses and domains.
- Click Next until the Save button shows up at the bottom.
- Click Save.
For AOL version 7.0: In the section for “exclusion and inclusion parameters”, include firstname.lastname@example.org.
If you’re using GMail, you can ensure that your issues are delivered to your Inbox simply by adding email@example.com to your Contacts List. Here’s how:
- Open your GMail mailbox.
- Click Contacts on the left navigation bar.
- Click the top left icon to add New Contact.
- Enter firstname.lastname@example.org in the email address field on the right side of the screen.
- Click Save.
If you’re using AIM mail, you can ensure that your issues are delivered to your Inbox by adding email@example.com to your Contacts list. Here’s how:
- Open your AIM mailbox.
- Click Contacts on the left navigation bar.
- Click New and New Contact to add a new contact.
- Enter firstname.lastname@example.org in the email address field.
- Click Create.
Other Email Applications
Many popular email programs, including Outlook, Outlook Express, Eudora, and Netscape Mail, don’t provide a convenient way for you to whitelist the addresses of the people you want to receive email from. If you’re using this sort of email system and you either aren’t getting your issues or want to make sure you continue to receive them in the future, you can do the following:
Contact the customer service people or the Postmaster at the company that provides your email or Internet connection (your ISP). Explain to them that these are items you requested, that you subscribed to and value these emails and want to receive them.
Ask them how you (or they) can get them whitelisted. They’ll need to know the following about us.
- Our Sending Address: If they ask for our address, give them
- Our Domain: If they need to know the domain we’re mailing from, tell them
- Our IP Address: If they ask for our sending IP address, tell them they are from the following two networks:
Add a name to your Safe Senders or Safe Recipients List
You can add either the sender’s email address or their domain name to the Safe Senders List.
On the Tools menu, click Options.
On the Preferences tab, under Email, click Junk Email.
Click the Safe Senders or Safe Recipients tab.
In the Enter an email address or Internet domain name to be added to the list box, enter the name or address you want added, and then click OK.
Repeat steps 4 and 5 for each name or address that you want to add.
If you want your Contacts to be considered safe senders, select the Also trust email from my Contacts check box on the Safe Senders tab. All email addresses in your Contacts folder will then be used by the Junk Email Filter to evaluate messages.
If you want people who are not necessarily in your Contacts but are people you correspond with regularly to be considered safe senders, select the Automatically add people I email to the Safe Senders List check box on the Safe Senders tab. By default, the check box is selected. This check box is introduced with Microsoft Office 2003 Service Pack 1. To get Service Pack 1, go to Downloads on Office Online. Under Office Update, click Check for Updates.
If Automatic Picture Download is turned off, messages from or to email addresses or domain names on the Safe Senders and Safe Recipients Lists will be treated as exceptions and the blocked content will be downloaded.
If you have existing lists of safe names and addresses, you can import the information into Microsoft Office Outlook 2003 by saving the list into a text (.txt) file with one entry per line, and then importing the list.
To quickly add a sender, domain name, or mailing list name to the Safe Senders or Safe Recipients Lists, right-click the message you consider safe, and then on the shortcut menu, point to Junk Email, and then click Add Sender to Safe Senders List, Add Sender’s Domain (@example.com) to Safe Senders List, or Add Recipient to Safe Recipients List.
If you are using a Microsoft Exchange Server email account, names and email addresses in the Global Address List are automatically considered safe. (The Global Address List is the address book that contains all user, group, and distribution list email addresses in your organization. The administrator creates and maintains this address book. It may also contain public folder email addresses.)
If you are using an Exchange Server email account and working online, you must be using Microsoft Exchange Server 2003 or later. If you do not know what version of Exchange server your email account is using, contact your Exchange administrator.
Thank you for whitelisting email@example.com.